*1. Delivery Notifications
*You will receive an email at the address you have specified when your
order has been despatched - this email could be contains the tracking
number (if available) so you can track it online right to your door.
*
2. Delivery timescales*
*
*The delivery time scale is specified on the product page to indicate
when you will receive your order. If placed before 4 pm, subject to
passing necessary checks, your order will be shipped the same day, to be
received the following day. Orders received after 4pm are also usually
despatched the day after.
Orders shipped on Friday almost always arrive on Saturday, however this
is not guaranteed. Depending on your location, your order may arrive
the following Monday if shipped on Friday.
Please note: In rare circumstances, during extremely busy periods it is
not always possible to despatch all orders the same day. To guarantee
that you will receive next day delivery you can email us at
info@citymuscle.com
For out-of-stock items, you can usually expect to receive the item
within 15-30 business days. If the delay is likely to be significantly
longer than this we will contact you either by telephone or email to
inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or
telephone to inform you of this.
Please note: There are a few locations which are not covered by the next
day delivery service. Please visit here
http://www.royalmail.com/portal/rm/content1?catId=19100178&mediaId=19100229
to see if you are not covered.
*2.1 International deliveries*
*
*The delivery estimate on the product page does NOT apply for
international deliveries. International orders are shipped by DHL
International, who passes the package onto your overseas delivery
company. International shipping is calculated in the checkout, and is
usually £6.00 to most destinations, and the delivery timescale is a
non-guaranteed 3 - 10 working days.
*3. Postage method*
All orders over £85 qualify for free DHL Special Delivery.
*4. Missed deliveries
*If you are not in to receive the delivery at the time the delivery is
attempted, the DHL Internation will leave you a card. This will allow
you to telephone them to arrange a redelivery at a more convenient time,
or alternatively you can collect it from your local sorting office. Due
to security reasons, all items must be signed for and we cannot send
items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address
specified, item not called for), then we will inform you immediately by
email as soon as we receive the item. From this point forth, you will
be given a choice whether you wish us to redespatch the item or for you
to cancel the order. Please note that for items that were undelivered
through fault of the consumer and a refund is requested, we reserve the
right to deduct our outwardly shipping fees from the refund total.
*5. Late deliveries or despatch
*Although we are able to ship almost every order in the specified
delivery timescale, in rare circumstances our shipping capacity can be
exceeded and cause a delay of one extra day. We regret that this
situation can occur occassionally, and is an unfortunate situation which
is naturally associated with buying online, however this only occurs in
rare situations and, should this occur, your order is marked for urgent
delivery the following day.
The other circumstance which may cause a delay is when the delivery
service itself has a problem. This, again, is a rare situation but is
unfortunately beyond our control. In these situations, we will do our
very best to take responsibility for the situation and ensure that your
order is delivered as quickly as possible.
*5.1 Consequential loss for late deliveries
*If a delivery is late, e.g. the postal service fails to deliver within
the guaranteed timescale, then we will provide a refund of any delivery
charges that were charged to you. If the delivery was free, we do not
provide financial compensation to cover consequential losses, e.g. Time
taken off work to receive deliveries, or the item is intended as a gift,
and you purchase the same item from a more expensive retailer.
Discounts: The following additional discounts are possible, besides the "CityMuscle Price"
5% discount for orders above € 1000,00
Payments
For international orders we accept only payments with credit card or PostPay
SHIPPING
Shipments will be done ONLY towards EU countries.
The shipment is free to Europe for orders more than € 150,00
Shipping costs are 5-10 Euros all over EU. For orders over 150€ FREE
delivery within EU.
From € 0 to € 100,00 the price is 10 Euro
From € 100 to € 150,00 the price is 5 Euro
No customs duties and customs clearance!
Sent directly to your address within couple of days after receiving the
order.
No hidden extra costs.
Payment via Credit Card Eurocard/Mastercard, Visa, C.O.D when the packet
is delivered.
C.O.D. (Cash on Delivery) is available for the following countries:
Italy,
Most products are currently in stock.
New brands are coming in, keep checking or even better, sign in for
newsletter.
Last but not least-our 18 years of experience in Supplement Business is our quality assurance given to our customers.
Our working hours are from Monday till Friday from 10AM till 22PM
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