1 - Initial introduction
1.1 By making a purchase with us, you are agreeing to the following
terms and conditions.
1.2 It is your own responsibility to ensure that you are fully aware of
all of these terms and conditions when making a purchase with City Muscle
1.3 These terms and conditions can be alterered at any time, so you
should read them every time you make a purchase on this website.
2 - Payment
2.1 Payment is authorized from your card automatically when you place
your order. If you wish to cancel an order after this, simply let us
know and we will refund the amount in full.
2.2 Payment is only taken when your goods are ready for despatch.
However, when using Credit Card and Paypal to pay, your payment may be
instant and therefore unable to be delayed until the time of despatch.
If an item is cancelled before it is despatched and it has been charged,
it will be refunded.
3 - The contract of sale
3.1 On occasion, an item may be mispriced. If you purchase a mis-priced
item, we reserve the right to cancel the contract and relist the product
at the correct price.
3.2 We reserve the right to cancel any order at any time prior to
delivery, for any reason - No contract of sales exists until your order
is verified by a human, and the order status is set to 'Verified'. Our
initial order status, ‘Pending’ does not mean that a contract of sale is
in place. This only means that the order has been successfully received
into our system. From there on, validity and verification must take
place before the contract of sale exists.
3.3 The contract made between us through any transaction is governed by
the laws of England, using only the English language.
4 - Privacy
4.1 We only store necessary information required to make a purchase.
Your credit card information is NOT stored by us and is always processed
across a secure server, using Paypal Website Pro the online payment
provider. Paypal, is recognised as one of the most secure and reliable
payment providers in the world.
4.2 We do not sell or lease any of your personal information. All
information left with City Muscle is entirely confidential.
4.3 You have the option to subscribe to our newsletter in the checkout,
and this information is not used for any purpose.
5 - Security
5.1 Your IP is logged when placing an order. This is for reasons of
fraud protection. All orders are scanned strictly for fraud by our fraud
department before they are shipped. If you specify a different shipping
address to the billing address then your order may take longer as we
have to perform the necessary checks. Fraudulent orders will be
submitted to the appropriate authorities.
6 - Delivery
6.1 The delivery estimate for each item is stated on the product details
screen. We endeavour to strictly adhere to this delivery estimate,
during extremely busy periods it may not be possible to meet these
deadlines. In these cases you will be notified by email. Should this
happen, you have the right to either continue with the order or cancel it.
6.2 If there are any problems with the delivery itself or the delivery
timescale, we may also offer you some form of compensation for the
delay. This is generally in the form of a postage refund. If the postage
was free, we may offer you a gift voucher of your next purchase. Please
note that it must first be confirmed with the delivery service to see if
a delivery was late before any such action can be taken.
6.3 Lost deliveries. We use the DHL, for all of our deliveries for
reasons of reliability and convenience. Unfortunately, as with all
delivery services, there are very rare circumstances where parcels do
not arrive in the agreed timescale or they are lost completely. Under
these circumstances, we endeavour to ensure that the item is delivered
to you as soon as possible by contacting the delivery service and
attempting to locate your parcel and have it delivered. You may also
contact the delivery service yourself with the tracking number supplied
to you in your despatch email. In the case of lost items, we cannot
refund orders or send out a replacement until the delivery is confirmed
to be lost.
Please note that we cannot refund orders or send replacement until it
has been confirmed that the parcel is actually lost. This is because in
almost every case of a delayed parcel, the item will be delivered within
the above timescales.
6.4 In the case of a parcel being signed for and a delivery confirmation
being available on the DHL website, if the customer denies receiving the
package, this is called a Denial of receipt. Under these circumstances,
we must contact the DHL to confirm the delivery details, who will in
turn contact the customer to ask for written documentation to be
completed to confirm that the parcel has not been received. These
circumstances must be mediated by the delivery service and we cannot
take action until it has been confirmed whether or not the parcel was
received by the customer.
6.5 Every order shipped by City Muscle requires a signature upon
delivery. Parcels cannot be left without signatures. If you miss the
delivery person, a card will be left to give you instructions to either
arrange a redelivery or to collect it from your local sorting office.
6.6 Sport Supplement and Sport Wear items are usually despatched within
2 - 3 days. This is an estimate - please allow up to 5 working days for
items to be delivered.
6.7 Please note that in a multiple occupation building, anyone in the
building is allowed to sign the parcel to confirm its receipt. DHL
consider an item as delivered once a signature at the designated address
is achieved. It is your responsibility to ensure that the recipient is
at the delivery address, or to obtain the delivered parcel from the
signature.
6.8 If an item is returned to us undelivered because it was not
collected or received by the recipient, we offer to re-dispatch your
order one time at no extra charge. If it is undelivered again, we
reserve the right to charge delivery charges for subsequent deliveries.
If a delivery is failed, it is the customer's responsibility to contact
the local sorting office to organize a redelivery or collection.
7 - Prices
7.1 All of our prices are inclusive of VAT.
7.2 Our prices change daily. Generally, we release new prices on a
schedule and prices change at midnight only, and we also inform you of
this scheduled price change in advance on the product page. However, we
may also update prices during working hours.
7.3 All manufacturers generally have price increases throughout the
years, due to increases in manufacturing costs and inflation. While we
try to absorb as much of these costs ourselves, these price increases
are unavoidable. We always aim to notify customers of pending price
increases on the product details page.
7.4 We do not have control over prices listed on external sites,
including Google cached listings, shopping feeds or any other site. We
are not obliged to provide products for any price which is listed on an
external site. We do not have control of the rate at which search
engines crawl our site, and therefore the information in the search
results may not be indicative of up to date prices.
8 - Returns and the cooling off period
8.1 Please ensure you have read our refund and returns policy and
understand it fully. This does not affect your statutory consumer rights.
8.2 Refunds are processed as promptly as possible. However returns
volume is unpredictable, so therefore please allow up to 14 days for the
refund to be complete.
8.3 Items which have been worn are not eligible under this refund policy.
8.4 You should refer to our up to date returns policy at: City Muscle
9 - Copyright
9.1 All text and images on this website remains either the copyright of
City Muscle, or the copyright of the watch manufacturer. Usage of any
of this material is prohibited, unless authorized by the copyright
holder. City Muscle is authorized to use all images that are used on
this website.
9.2 If you are unsure of anything stated in these terms and conditions,
or you have any questions, then you should contact us before making a
purchase.
10 - Risk and title change
10.1 Risk of loss and damage of products is assumed by you from the
moment the product(s) are delivered.
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These terms and conditions were last updated on 15th July 2009
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